// Incident Response
When something is wrong right now.
Containment, recovery, and root cause for businesses in the middle of a security incident, and readiness planning for the ones who never want to be. Call (903) 376-3747.
// Overview
What happens when you call
If you are dealing with a suspected breach, ransomware, a compromised account, or a system behaving in a way nobody can explain, call (903) 376-3747 now. You will reach the founders, not a queue. The rest of this page is for when you have a minute to breathe.
Incident response is part of the cybersecurity work we do every day, and it follows a simple order: contain the incident and limit the damage first, then recover, then find the root cause so it cannot happen the same way twice. Because we run the backup and recovery layer ourselves through our infrastructure practice, restoring from clean, tested copies is part of the same conversation, not a handoff to a hosting vendor you have never met.
The middle of an incident is the wrong time to meet your security partner. Call us during one anyway; we answer. Better: call us before the next one.
01Containment first
The immediate job is stopping the spread: isolating affected systems, cutting attacker access, and protecting what is still clean. Analysis comes after the bleeding stops.
02Recovery from clean copies
Restores run from tested 3-2-1 backups: live replication plus offsite and cross-data-center snapshots. A recovery you have never tested is a hope, not a plan.
03Root cause, honestly
Once you are stable we establish how the incident actually happened and what it touched, in plain language you can hand to leadership, your insurer, or your customers.
04Hardening after
The gaps the incident exposed get closed: access, patching, configuration, and the network path the attacker used. The goal is that the same door is never open twice.
05Monitoring so it is caught next time
GuardAI, our own platform, watches your systems around the clock afterward, so the next anomaly is surfaced with a cause while it is still small.
06Readiness before the bad day
The best incident is the one that stays hypothetical. We build response plans, test recovery, and close the most likely doors in advance as part of our cybersecurity work.
// How we work
Why urgency works in your favor here
Most incident response arrives as a strange team, on unfamiliar systems, under maximum pressure, billing by the hour while they learn your environment. We work from the opposite position. We secure and operate infrastructure every day, our monitoring platform is our own, and the recovery layer we restore from is one we run ourselves. That is what lets containment, recovery, and root cause happen as one motion instead of three vendors pointing at each other.
For Indianapolis businesses we bring a long local track record; for Texas businesses we are on a 903 number with a Dallas data center close to home. Either way, the phone gets answered: (903) 376-3747.
// Questions
Incident Response FAQ
Do you provide data breach services in Indianapolis?
Yes. We respond to suspected breaches and active incidents for Indianapolis-area businesses: containment, recovery from tested backups, root cause analysis, and hardening afterward. Call (903) 376-3747.
We think we are being attacked right now. What do we do first?
Call (903) 376-3747. Do not wipe or rebuild anything yet; that can destroy the evidence needed to establish root cause. We work to contain the incident and limit damage first, then move to recovery.
Can you recover our data after ransomware?
Recovery depends on the state of your backups. If you are our client, restores run from tested 3-2-1 copies we operate. If you are not, we assess what recoverable copies exist and build the recovery plan around them, honestly.
Do we need a response plan if we already have an IT provider?
Yes, and we can build it with them. An incident response plan answers who is called, what gets isolated, where the clean backups are, and how recovery is tested, before anyone is answering those questions at 3 a.m.
What does incident response cost?
It depends on scope, and we will tell you before work starts, not after. Readiness work in advance is always cheaper than a response from a cold start, which is the argument for the risk assessment we would rather do first.
Ready to move? Let's scope your project.
Call (903) 376-3747 and you reach the founders directly, or send a message and we reply within one business day.
Serving Dallas, East Texas (Longview, Tyler, Lufkin) and Indianapolis.